Rockfield Residential

The service had adapted to ensure government guidance in relation to COVID-19 management was implemented and followed. Where risks in relation to COVID-19 had been identified, these had been managed appropriately but records did not always reflect this. The provider took action to address this.

Staff received regular support from their line managers and spoke positively of the management team. Appropriate training had been provided and further training specific to people's medical conditions was planned.

People were encouraged to remain as independent as possible and were supported to make day to day decisions. A healthy, balanced diet was promoted, and people were encouraged to make their own choices with regards to meals and times they ate.

The principles of the Mental Capacity Act 2005 were followed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Effective quality assurance processes were now in place. Regular audits were completed to monitor the quality and safety of the service and action had been taken when shortfalls were found.

Some areas of the service had been refurbished. A renewal program was in place to address other areas of the service.