Castle Grange

People told us they felt safe navigating the home and with the staff who supported them. Staff had received training in safeguarding and felt confident in the processes in place to report any concerns. Risks to people's health, safety and wellbeing had been assessed and staff understood how to help keep people safe.

The service was a modern build with a safe, homely environment. Risk assessments were used to keep staff and visitors safe and promoted good access to internal and external communal areas.

Medicines were managed and administered safely, with regular checks completed. We were assured by the measures taken to help ensure the prevention and control of infection. Where areas of the home required maintenance, actions were swiftly implemented to maintain standards. For example, to maintain a clean and pleasant environment.

Staff responded promptly and were attentive to people's needs. The registered manager monitored staff deployment and ensured enough staff were always on duty. Ongoing recruitment meant there was a reduction on the reliance of agency staff which improved people's experiences. Processes in place ensured staff recruitment was appropriate with a range pre-employment checks completed.

People were supported by caring, friendly staff who knew their needs well. People told us staff were skilled in their roles. Staff received required training and checks to ensure they followed best practice guidance.

People received an initial assessment of their needs. Care records included up to date information which evidenced people's involvement with their care, support and regular reviews. Care provided was personalised and supported people's preferences and wishes.

People's health needs were being met. The service worked closely with other health professionals and external agencies to support them with their health and wellbeing. A health professional told us the service pro-actively sort external support to ensure people's needs were met and responded positively to any guidance provided.

People and staff spoke positively about the management of the service and their openness to feedback. The

management team was approachable, maintained regular communication, and listened to the views of others.

A range of audits and checks were completed to maintain and where required, implement any required improvements.