Wyndley Grange Nursing Home

Wyndley Grange Nursing Home provides accommodation and nursing care for up to 64 people. At the time of our inspection there were 49 people living at the service. The location is divided into two units, Wyndley Grange and Wyndley Mill which are adjoined by a court yard.

There were two registered managers in post, who shared the managerial responsibilities for the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were kept safe by staff who understood how to identify when they were at risk of harm and abuse. People were supported by a staff team who had the skills to support them effectively.

Staff sought people's consent before providing care and support. Staff understood when the legal requirements of the Mental Capacity Act (2005) and the Deprivation of Liberty Safeguards (DoLS) should be followed.

People's rights to privacy and confidentiality were respected by the staff that supported them and their dignity was maintained.

People had a variety of food, drinks and snacks available throughout the day. They were able to choose the meals that they preferred to eat.

People were supported to stay healthy and had access to health care professionals as required. They were treated with kindness and compassion and there were positive interactions between staff and the people living at the location.

People's choices and independence were respected and promoted. Staff responded appropriately to people's support needs. People received care from staff that knew them well and benefitted from opportunities to take part in activities that they enjoyed.

The provider had quality assurance systems in place in order to develop service delivery.

Relatives and staff were confident about approaching the registered managers if they needed to and they

responded to complaints and concerns appropriately.

The five questions we ask about services and what we found