Aaron View Care Home

People received their medicines as prescribed, by staff trained to administer medicines. We identified some minor concerns in regard to maintaining appropriate records which were actioned immediately.

Risks associated with people's care were managed safely.

People had access to healthcare professionals when required.

People were supported by staff who knew them well and understood their needs. Staff were kind and considerate in their interactions with people. People received enough food and drink to maintain a healthy diet.

There were enough staff available to respond to people in a timely way. However, some relatives and people raised concerns regarding agency staff usage and the availability of in-house activities.

The provider had a recruitment policy in place to ensure staff were recruited safely and pre-employment checks were carried out. However, it was noted that some areas were being reviewed at the time of inspection. We discussed this with the registered manager who agreed to review best practice guidelines were being met. Supporting information was received following our inspection.

Staff felt supported by the management team and received appropriate training to carry out their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had a complaints procedure and people felt comfortable to raise concerns and were confident appropriate actions would be taken.

Audits were in place to ensure the service operated to the standards expected by the provider. Where issues had been identified, action plans were devised, and items actioned in a timely way.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk