Nightingale

People had access to numerous social opportunities, both within the home and in the local community. This had a positive impact on their well-being. The provider and registered manager maximised people's opportunities to be involved in the development of the home and we found their ideas were acted upon. Staff listened to people and proactively supported them to take part in things they had not experienced before.

The provider, registered manager and staff were all driven to provide high-quality, person-centred care. We observed a positive, welcoming and inclusive culture within the home. Adaptations had been made to the home, to meet the needs of people living with dementia. The home was well-maintained, and people had been supported to personalise their rooms. This supported people to navigate to their own bedroom and feel truly at home.

People were safe, and they received effective care from the staff team. There were enough staff available to ensure people's needs were met in a timely manner. People's medicines were managed safely. Risks to people were mitigated and staff knew how to protect people from abuse.

People received support from staff who were kind, caring and well-trained. People were treated with dignity and respect. Staff delivered care which met people's needs and respected people's preferences. Staff knew people very well and delivered personalised care to people. Staff encouraged people to remain as independent as possible.

Staff understood the importance of supporting people to remain involved in decisions about their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People and their relatives knew how to raise any concerns or complaints about the home. They were

confident staff would act on any concerns.