Treeton Grange Nursing Home

Some staff and relatives told us staff were rushed and more staff were required. During our inspection we observed enough staff to meet people's needs and the service was providing the correct amount of staff based on people's assessed needs. Staff were recruited safely and pre employment checks were in place. People and their relatives told us staff were kind and caring.

Medicines were safely managed. Medicines were stored and disposed of appropriately and people received their medicines as prescribed. Infection, prevention and control audits were in place and the home was generally clean and tidy. Systems were in place to monitor accidents and incidents, including themes and trends, with lessons learned to reduce risks to people.

The registered manager understood their roles and responsibilities. Leadership was visible in the service and relatives told us the manager was approachable and available. Systems were in place to monitor quality and safety to drive improvements in the service. People and relatives had opportunities to provide feedback. This was analysed and actions were taken to meet people's needs and wishes. Staff were supported in their roles and staff told us they could report concerns to the registered manager. Regular staff meetings took place and staff were actively involved in these. Staff worked in partnership with community healthcare teams to ensure people received support, care and treatment in line with their individual needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.