Fenney Lodge

The service operated in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using this service: Management processes were in place to monitor and improve the quality of the service. However, these were not always effective and did not always identify opportunities for improvement.

People were protected from abuse by staff who understood how to identify and report any abuse concerns. The risks to people's health, safety and welfare had been assessed, recorded and plans put in place to reduce these. Staffing levels enabled people's needs to be met safely, and ensured people received consistent and reliable care. The provider and management team sought to learn from any accidents or incidents involving people. Steps had been taken to protect people from the risk of infections.

People's individual needs and requirements were assessed with them before they started to use the service. Staff received an effective induction, followed by ongoing training and management support to enable them to work effectively. People had enough to eat and drink, and any risks associated with their eating or drinking were assessed and managed. Staff and management worked effectively with community health and social care professionals to ensure people's health needs were met and to achieve positive outcomes for them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff adopted a friendly, caring and professional approach in their work and this gave people confidence to express their views about the care provided. People were treated with dignity and respect at all times and staff promoted their independence. Staff and management understood the need to promote equality and diversity and consider people's protected characteristics.

People and their relatives' involvement in decision-making about the care provided was encouraged by staff and management, and their views were listened to. People's care plans supported a person-centred approach and were followed by staff. People had support to pursue hobbies, access the local community and participate in recreational activities. People and their relatives understood how to raise any concerns or

complaints about the service. People's wishes and choices about their end of life care were explored with them, where appropriate.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.