Coppermill Care Centre

People who used the service received their medicines safely and as prescribed. Safety checks were undertaken regularly including fire safety and environment checks.

There were robust procedures for preventing and controlling infection, and the staff followed these.

There were procedures to help make sure staff employed were suitable and had the skills and knowledge they needed. These included recruitment checks, regular training and supervision. The staff told us they were happy working at the service.

The manager was suitably qualified and experienced. They worked well with staff to ensure people's needs were met in a person-centred way. There were appropriate systems for reviewing people's health and working with relevant health and social care professionals.

People were supported to undertake activities of their choice and told us they enjoyed these. There was an activity plan displayed which reflected the activities undertaken. The staff engaged well with people to find out what they wanted to do.

The provider had effective monitoring systems in place, and ensured they took prompt action when any concerns were identified. Stakeholders told us communication was good and they were happy with the service overall.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Rating at last inspection The last rating for this service was good (published 20 July 2022).