Chase Lodge Care Home

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.

At the last inspection, we found safe care and treatment was not always provided because medicines were not safely managed. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

The registered manager ensured staff understood procedures and expectations to ensure medicines were safely managed. This included regular stock checks and audits, clear written records and information about medicines and the consistent reporting of errors. Although we found an issue which did not meet standards, we saw evidence that this was rectified immediately after our visit and learning was shared with staff.

Safety incidents were reported and investigated, and changes had been made to ensure all staff could report accidents independently. The registered manager had a quality improvement action plan which helped them monitor and review actions and service development.

An increase in permanent staff had led to a reduction in errors and incidents. The registered manager told us they had successfully recruited permanent staff and agency staff had not been used recently. Staffing levels and the skills of staff meant they could safely meet people’s needs.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

At the last inspection, we found good governance was not always effective. At this inspection we found improvements had been made and the provider was no longer in breach of regulations. Now checks and systems were consistently completed and shortfalls identified. Notifications were submitted to other agencies as necessary. A current improvement plan helped the management team ensure actions were taken to make changes or improvements where necessary. The registered manager was now only responsible for overseeing one service.