Individual Care Services - 2 Laurel Drive

There were sufficient numbers of staff on shift and staff had enough time to read people's plans of care and understand any risks to their health and how to manage them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff spoke positively about the new manager who had applied to become registered with us. The manager had undertaken audits which had identified some areas for improvement which they planned to work on. This included ensuring risk assessments were person centred.

Relatives had not always felt as involved as they wished to be in their loved ones' care. However, COVID-19 restrictions had meant the manager had not always been able to meet relatives face to face. Plans were now in place for increased relative involvement as COVID-19 restrictions eased.

Immediate action had been taken by the provider following us contacting them prior to our visit to ensure risk management related to COVID-19 infection prevention and agency staff was implemented. During our visit, we undertook an 'infection prevention control' audit. We found the provider was now consistently following government guidelines. Risks related to Covid-19 were now consistently well managed.

People were supported with their medicines as prescribed by trained staff.