Individual Care Services

At the last inspection people had not always received care that was safe. Risks were not always identified, and support plans did not contain enough information for staff. At this inspection improvement had been made. People had care plans and risk assessments that had been reviewed and now contained the information needed for staff to provide safe care. Systems for staff to record and report safeguarding concerns had been improved.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion.

People's access to important information was being improved by the provider. Changes were being made to make information more accessible for people to understand and there was a fresh emphasis by the provider on ensuring staff had the training and resources to understand the needs of people with learning disabilities. Their was an emphasis on promoting people's independence and people told us that they felt well supported and cared for by staff.