Quality Assured Care Services Ltd

Quality Assured Care Services is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were 42 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Staff received safeguarding training and understood their responsibilities to report potential safeguarding concerns to the registered manager. Risks to people's health, safety and wellbeing were assessed and formed part of a needs assessment. This information was used to develop care plans and guide staff on how to manage those risks. Systems were in place to ensure the safe recruitment of staff. This included references and Disclosure and Barring Service (DBS) checks. Staff received training in medicine administration and their competency was assessed. Only staff assessed as competent could support people with their medicines. Staff understood and followed safe infection control guidelines and knew how to minimise risks of infection.