Cedar Lodge (Nuneaton)

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had received training to ensure they had the skills and knowledge to support people safely with their individual needs. Staff told us they also received regular, supportive supervisions. People's dietary needs were being met, and they had access to healthcare services including a psychologist where needed.

People was supported by staff in a kind and caring way. People were supported and encouraged to become more independent, where possible. The service offered people an opportunity to take managed risks to increase their independence and wellbeing. Staff knew the people well and care records detailed people's preferences, likes and dislikes. People had access to social activities that met their interests and needs. A complaints procedure was available for people to access.

People received personalised care and support to meet their needs and wishes. People using the service, relatives and staff were given the opportunity to provide feedback on the service. Audits took place to ensure the quality of the service was maintained.