West House Care Home Limited
- Care home
- 26 beds
- Nursing care
- Registered since 2011
- Chester-le-Street, County Durham, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
117 of 136
rated care homes in County Durham are rated Good, like this one.
West House Care Home Limited: inspection record
Rated Good in November 2022, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Lindisfarne CLS Nursing Good, 0.3 miles away
- G Lindisfarne CLS Residential Good, 0.3 miles away
- G Durham House Residential Care Home Good, 0.5 miles away
- G St Mary's Care Home Good, 0.6 miles away
- G Picktree Court Care Home Good, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 16 November 2022. Quoted under the Open Government Licence.
West House Care Home Limited is a care home providing personal and nursing care to up to 26 people. The service provides support to older people. At the time of our inspection there were 26 people using the service.
What inspectors found
Fire safety systems had improved. A new fire risk assessment had been carried out and staff had completed fire safety training. The provider was renovating the home, new bathrooms and shower rooms had been installed and areas of the home had been redecorated. Quality assurance systems were effective, but the registered manager had plans to make further improvements. Risks to people were identified and managed. The registered manager had submitted the required statutory notifications to Care Quality Commission following significant events at the home.
Read the rest of CQC's summary
The provider operated a robust recruitment process. Medicines were managed safely. Infection prevention and control systems were effective. The provider had systems in place to ensure people were protected from abuse and harm. Staff had completed safeguarding training.
The home had a warm friendly atmosphere. Staff were kind and considerate when supporting people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
The registered manager had a hands-on approach. Staff told us they felt supported by the registered manager and provider. The home worked with external healthcare professionals to support and maintain people's health. People, relatives and staff were regularly asked for feedback.
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 16 November 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- West House Carehome Limited
- Ownership type
- Organisation
- Companies House number
- 04087242 (opens Companies House)
Getting help from Durham County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Durham County Council
- Ask for a care needs assessment
- Phone: 03000 267 979
- Contact adult social care online
- Support for carers
- Paying for care: Durham County Council
Checked on the council's website, November 2026.
Common questions
- Does West House Care Home Limited provide nursing care?
- Yes. The Care Quality Commission lists West House Care Home Limited as a care home with nursing.
- How many beds does West House Care Home Limited have?
- The Care Quality Commission's register lists 26 beds at West House Care Home Limited.
- When was West House Care Home Limited last inspected?
- The Care Quality Commission's latest rating for West House Care Home Limited was published on 16 November 2022.
- Who runs West House Care Home Limited?
- West House Care Home Limited is run by West House Carehome Limited.
- What is West House Care Home Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 November 2022.
Contact
- Phone
- 0191 387 1533
- Address
- West House, Waldridge Road, Chester Le Street, DH2 3AA Map (opens Google Maps)
Compare nearby
- G Lindisfarne CLS Nursing Good, 0.3 miles away
- G Lindisfarne CLS Residential Good, 0.3 miles away
- G Durham House Residential Care Home Good, 0.5 miles away
- G St Mary's Care Home Good, 0.6 miles away
- G Picktree Court Care Home Good, 0.8 miles away