Picktree Court Care Home

Staff had the necessary skills to carry out their roles. Staff had regular training and opportunities for frequent supervision and observations of their work performance. Checks made on agency staff had improved and followed safe practices. People had access to healthcare services when they needed them. The home was clean, maintained to a high standard and people's rooms were personalised. There was some signage and decoration to help people with a dementia navigate around the home and further decoration was planned.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the home supported this practice. Staff had a good understanding of when the principles of the Mental Capacity Act should be applied, however the documentation needed further detail about who was involved in decision making. People were supported to meet their nutritional needs and were offered a choice and variety of food.

People, relatives and healthcare professionals told us staff were very caring and promoted people's independence. People received personalised care and planning reflected this. People and relatives, we spoke with told us they felt able to raise concerns and these would be responded to. Complaints records supported that the home followed its complaints procedures. People were supported with social activities and to have contact with loved ones.

The home was led by a registered manager and wider management team who were committed to improving people's quality of life. There was a clear management structure in place and long-standing staff who told us they worked well as a team. The provider had effective quality assurance systems in place that they used to monitor the quality and safety of the home. There were systems to learn and develop practice from concerns raised and the management team shared learning with staff. Staff worked with external social and health care professionals and we received positive feedback from agencies involved with the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk