Bow Lodge

Staff recruitment procedures ensured that appropriate pre-employment checks were carried out.

Medicines were stored and administered safely, and staff had training in this area.

Staffing support matched the level of assessed needs within the service during our inspection. Staff were supervised well and felt confident in their roles.

People told us they enjoyed the food prepared for them, and people's preferences and choices were respected. Healthcare needs were met, and people had access to health professionals as required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with kindness, dignity and respect and spent time getting to know them. Care plans reflected people likes, dislikes and preferences.

People were able to take part in the activities they wanted to, and staff promoted people's independence. People and their family were involved in their own care planning as much as was possible.

A complaints policy and procedure system was in place.

The managers were open and honest, and worked in partnership with outside agencies to improve people's support when required.

Audits of the service were detailed and any issues found were addressed promptly.