Willowbrook

We found the following examples of good practice. The provider had systems in place to manage an outbreak of COVID-19. Information produced in easy read format about COVID-19 and infection prevention and control practices was displayed throughout the home. This included the use of personal protective equipment (PPE) and hand washing guidance.

The provider was following government guidance regarding visiting arrangements. Information about visiting was clearly displayed in the home in easy read format. Visiting guidance had been shared with people's family members. All visitors were required to show a negative lateral flow test, completed a health screening form, had their temperature checked and wore PPE, which included a face mask before entering.

Staff were trained and followed safe infection prevention and control procedures, including the wearing and disposal of PPE including face masks and regularly sanitising their hands. The provider had ensured visors, googles and disposable sleeves were available for staff to use. PPE stations were placed outside rooms where people were isolating. We saw there was a good supply of PPE within the home and staff used it in accordance with the most up to date guidance.

Safe admission processes were in place to support people being admitted to the service. Risks to people had been assessed which considered the impact of COVID-19. People were risk assessed regarding the testing and vaccinations, and best interest procedures were followed.

The service was clean. We observed increased cleaning of high touch point were in place. Cleaning schedules and recording documents were completed regularly. Internal infection control audits was undertaken.

Staff were kept up to date with specific government guidance in the management of COVID-19. Staff engaged in a programme of regular COVID-19 testing.

We undertook this inspection at the same time as CQC inspected a range of urgent and emergency care services in Leicester, Leicestershire and Rutland. To understand the experience of social care providers and people who use social care services, we asked a range of questions in relation to accessing urgent and emergency care. The responses we received have been used to inform and support system wide feedback.

The five questions we ask about services and what we found