Thurn Court

Systems and processes for the reporting of safeguarding concerns, were in place which were understood by staff. People's medicines were managed safely, supported by clear guidance and protocols. People were supported by sufficient and experienced staff who had undergone a robust recruitment process.

External contractors maintained systems and equipment. There were safe infection and preventions measures in place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives were positive about the quality of the care they received, and of the inclusive and friendly atmosphere of the service. Observations showed staff provided empathetic care and support, and put people at the heart of the service. A health care professional involved in decisions related to people's health, informed us that staff worked collaboratively with them to achieve good outcomes for people.

Monitoring of the service was carried out through a range of audits, and the seeking of feedback about the quality and the service provided from people and their relatives. Staff worked collaboratively with a range of health and social care professionals to support people's health and wellbeing. The outcome of internal audits and the analysis of events within the service were shared with staff to drive improvement.