Flexi Coventry Limited

The provider also has a newly registered care home, at the same location. This was not inspected, or rated during this inspection, as it has not opened yet and was not providing a regulated activity.

People and their relatives had confidence in the ability of staff to provide effective care. Staff were recruited safely. Staff development was supported through an induction when they started work and ongoing training.

People's dietary needs were met, and they were supported to access healthcare professionals when needed, to help them live healthier lives.

People received personalised care and developed positive relationships with staff who they described as, "kind and respectful". Staff had a good understanding of the care and support needed and provided this safely with care and compassion. People's right to dignity and privacy were respected and their independence was promoted.

Care plans were developed in partnership with people to ensure they reflected people's preferences, religious and cultural beliefs and values. The management team encouraged people, relatives and staff to provide feedback about the service. Feedback was used to drive forward improvement and learn lessons.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager had systems and processes in place to monitor and review the quality of the service

provided, for example, audits of care plans. Staff felt supported by the management team, who worked in an open and transparent way.