Parkgate Road

Right support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Some aspects of risk management required improvement. Action was taken to address this. Staff were recruited in line with the provider's procedure. People's medicines were managed safely.

Right care: Staff did not always work in line with the providers policies and procedures. People received personalised care and their human rights were promoted and protected. People felt safe and staff understood their responsibilities to keep people safe. A relative and advocate had no concerns about people's safety. There were sufficient staff to provide people's care and to support.

Right culture: The providers systems and processes used to monitor and improve the quality and safety of the service were not always effective and service oversight needed to be strengthened. People received care from staff they knew. Staff felt valued and supported by the registered manager who promoted an open culture within the home. The provider encouraged feedback about the service. Recent feedback showed good levels of service satisfaction. The management team and staff worked in partnership with other professionals to achieve good outcomes for people.