Freedom Care Limited - 68 Conway Drive

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people.

Staff received a range of training appropriate to their role and people's needs, and were supported by the registered manager through regular supervision. People were encouraged and supported to eat a balanced diet to develop good nutrition. People were supported to access the healthcare they needed when they needed it.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with respect and kindness and were able to communicate with them effectively. People were offered choice and control and had consented to their care and support. Staff supported people to be as independent as possible with activities of daily living, laundry, shopping, cooking and to socialise.

Staff and people told us they were able to give their views on the service. Staff told us they felt supported. The provider undertook quality assurance reviews to measure and monitor the standard of the service and drive improvement.

The leadership of the service promoted a positive culture that was person-centred and inclusive. The registered manager and the staff team showed a desire to improve on the service provided and in turn the quality of life experiences for people.