St Andrews House

We found the following examples of good practice.

Infection prevention and control (IPC) procedures were clear and followed by staff. All staff were trained in safe IPC practices, the use of personal protective equipment (PPE), handwashing techniques and participated in the testing programme. During our visit, we observed staff wearing appropriate PPE and plentiful supplies were available around the home.

There was a good standard of cleanliness in all areas seen. Sufficient housekeeping staff were employed and detailed cleaning schedules were followed. There were effective policies, procedures and risk assessments in place to maintain good practice in relation to infection control and to provide safe and kind care.

The provider's infection prevention and control policies and procedures were up to date and a monthly audit had been carried out. A Covid-19 Response Plan and business contingency plan were in place and had been followed. The management team were working closely with the local authority and clinical commissioning group.

People were supported to maintain contact with their relatives in different ways including window visits, using technology and by telephone. A warm and safe area was available for relatives to visit their family members, for when visiting restrictions were eased. There were procedures in place for essential visitors, which included temperature and health checks.

The atmosphere in the home was settled and we observed good interactions between people in the home and staff. When asked how they were, one person gave us the thumbs up and two others gave positive feedback. People were occupied with watching TV, eating breakfast at their leisure and spending time talking to others or staff. Other people preferred to stay in their bedrooms.

We were assured this service met good infection prevention and control guidelines.

Further information is in the detailed findings below.

The five questions we ask about services and what we found