Peel Gardens Residential and Nursing Home

There was a programme of staff training and regular updates were documented for staff to attend courses on site with the in-house training staff. People's care records contained social hobbies and likes and dislikes in food choices. People received support with their healthcare and nutritional needs. Comments from people were positive about the quality and choice of meals provided and included, "Very good food and plenty of it." People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We observed staff spent time with people and comments found staff to be caring and treated people with respect and dignity. A relative said, "I come most days and find the staff caring and willing to sit and chat with people and not feel rushed."

Activities were varied, staff had worked hard with people to provide meaningful social activities to provide stimulation and exercise. A new activities Co Ordinator had recently been employed at the home and was taking up their position imminently. There was a complaints process which people and relatives were aware of and they had information about the procedure to follow.

The management team had auditing systems to maintain ongoing oversight of the service and make improvements where necessary. Quality assurance processes ensured people were able to give their views of the service.