Calder View

Quality assurance systems required some improvement, the medicines audits did not identify all of the concerns we found and the provider had not completed the provider information return (PIR) when requested. The registered manager spoke about being open and honest when things went wrong, however we did find one incident that had not been appropriately reported, this was before the registered manager's time in post. We received positive feedback about the registered manager and staff knew how to escalate concerns if necessary. Staff worked in partnership with various agencies and the service engaged with people and their relatives to help drive improvement.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.