Albert House Residential Home

We found the following examples of good practice.

There were plentiful supplies of personal protective equipment (PPE). Staff had been trained in infection control practices and posters were displayed to reinforce procedures. We observed staff were using PPE appropriately and disposal arrangements were safe. There were sufficient staff to provide continuity of support should there be a staff shortage.

Admission to the home was completed in line with COVID-19 guidance. People's health and well being was carefully monitored during this time.

People were supported to stay in contact with their relatives and friends. Arrangements were in place for any person living in the home who wished to have a designated visitor.

The layout of the service and the communal areas were suitable to support social distancing. The premises had a good level of cleanliness and was hygienic throughout. Care staff were following an enhanced cleaning schedule and there was good ventilation. The atmosphere of the home was calm and peaceful. We observed staff were attending to people's needs and people were enjoying various activities.

The provider's infection prevention and control policies and procedures were up to date and audits had been carried out on a regular basis. The provider also had a business contingency plan and had developed guidance and risk assessments in relation to the current pandemic.

The five questions we ask about services and what we found