Favordale Home for Older People

We found the following areas of good practice:

The provider and registered manager had established robust infection prevention and control procedures which were understood and adhered to by the staff. All staff had completed training on the use of personal protective equipment (PPE) and participated in the weekly testing programme. On the day of our visit, the staff were well organised and were wearing appropriate PPE. The home had plentiful supplies of the items required. The home was hygienic and had a good standard of cleanliness in all areas seen.

Although visiting was subject to government restrictions, the registered manager had found creative ways to enable people to maintain contact with their relatives. This included the use of technology and supporting people to see their relative through a window. There were strict procedures in place for essential visitors, which included a temperature and health check.

The atmosphere in the home was warm, comfortable and calm. Staff were allocated to specific areas and told us they worked well together as a team. The staff team had worked hard to maintain people's spirits and sense of wellbeing.

The provider's infection prevention and control policies and procedures were up to date and audits had been carried out on a regular basis. The provider had also had a business contingency plan and had developed guidance and risk assessments in relation to the current pandemic.

Further information is in the detailed findings below.

The five questions we ask about services and what we found