Sycamore Rise Residential Care Home
- Care home
- 32 beds
- No nursing
- Dementia care
- Registered since 2010
- Colne, Lancashire, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Good in 2016, most recently Requires improvement in June 2025.
16 months
since the latest rating was published.
61 of 381
rated care homes in Lancashire are rated Requires improvement, like this one.
Sycamore Rise Residential Care Home: inspection record
Rated Requires improvement in June 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Favordale Home for Older People (Good, 0.7 miles away) and The Grange Care Home (Good, 1 mile away).
Nearest care homes:
- G Favordale Home for Older People Good, 0.7 miles away
- G The Grange Care Home Good, 1 mile away
- RI Calder View Requires improvement, 1.2 miles away
- G Albert House Residential Home Good, 1.6 miles away
- G Peel Gardens Residential and Nursing Home Good, 1.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 10 June 2025 (assessment visit 26 March 2025). Quoted under the Open Government Licence.
Date of Assessment: 15 January, 28 January and 29 January 2025.
Sycamore Rise Residential Care Home is a service that can support up to 32 younger and older adults who may be living with mental health challenges and/or dementia. At the time of the assessment 27 people were living at the service.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The assessment was carried out as we had received information of concern. The information was reviewed, and the decision was made to carry out an assessment. We also used this assessment to check improvements had been made since our previous inspection.
The provider was previously in breach of legal regulations in relation to safe care and treatment, fit and proper persons employed and good governance. Enough improvements were not found at this assessment, and the provider remained in breach of these regulations.
At this assessment we found risks were not always identified and documented and people’s care records did not always contain detailed information to enable staff to respond to changing specific health needs. Safe recruitment practices were not in place and staff had not received training in specific health needs. The risk and spread of infection was not always well managed. Improvements were required to audit and quality systems and medicines were not always safely managed.
We identified three breaches of regulation relating to safe care and treatment, fit and proper persons employed and good governance.
Staffing was provided by a consistent team of staff. We received some negative feedback on the time people sometimes had to wait for support. The registered provider has commissioned a new call bell system so the times people have to wait can be clearly monitored.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People were supported to maintain relationships with family and friends. Staff were aware of their responsibilities to raise concerns with the safeguarding authorities if they felt people were at risk of harm or abuse. Information on safeguarding was available to people and those who were important to them, so they could raise concerns externally if they wished to do so.
The provider ensured people could access external health professionals if the need arose and information was appropriately provided to support continuity of care. People’s nutritional needs were assessed and monitored.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in continued breach of legal regulations in relation to risk management, medicines, infection prevention control and staffing.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent. The service was in continued breach of legal regulations in relation to accurate care documentation.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in continued breach of legal regulation in relation to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 10 June 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 10 June 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Anna Maria Lopez
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 13 May 2023. Latest assessment published 10 June 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Crystal Care Homes Ltd
- Ownership type
- Organisation
- Companies House number
- 06258084 (opens Companies House)
Getting help from Lancashire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Lancashire County Council
- Ask for a care needs assessment
- Phone: 0300 123 6720. Out-of-hours emergencies: 0300 123 6722
- Support for carers
- Paying for care: Lancashire County Council
Checked on the council's website, November 2026.
Common questions
- Does Sycamore Rise Residential Care Home provide nursing care?
- No. The Care Quality Commission lists Sycamore Rise Residential Care Home as a care home without nursing.
- How many beds does Sycamore Rise Residential Care Home have?
- The Care Quality Commission's register lists 32 beds at Sycamore Rise Residential Care Home.
- When was Sycamore Rise Residential Care Home last inspected?
- The Care Quality Commission's latest rating for Sycamore Rise Residential Care Home was published on 10 June 2025.
- Who runs Sycamore Rise Residential Care Home?
- Sycamore Rise Residential Care Home is run by Crystal Care Homes Ltd.
- What is Sycamore Rise Residential Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 10 June 2025.
Contact
- Phone
- 01282 864209
- Address
- 3 Hill Lane, Sycamore Rise Residential Care Home, Colne, BB8 7EF Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Favordale Home for Older People (Good, 0.7 miles away) and The Grange Care Home (Good, 1 mile away).
Nearest care homes:
- G Favordale Home for Older People Good, 0.7 miles away
- G The Grange Care Home Good, 1 mile away
- RI Calder View Requires improvement, 1.2 miles away
- G Albert House Residential Home Good, 1.6 miles away
- G Peel Gardens Residential and Nursing Home Good, 1.8 miles away