The Poplars

The provider had assessed the risks associated with people's care and support. Staff members were knowledgeable about these risks. However, some staff practice was not in accordance with safe care.

Although there were enough staff to meet people's needs, people found their interactions to be task driven and their opinions not sought in a meaningful way.

The provider had quality monitoring processes in place. However, these were not always effective in identifying improvements needed to ensure the safe provision of care.

People received safe support with their medicines from staff members who had been trained and assessed as competent. Staff members followed effective infection prevention and control procedures when supporting people. However, not all aspects of the physical environment supported effective infection prevention and control practices.

People were protected from the risks of ill-treatment and abuse as staff had been trained to recognise potential signs of abuse and understood what to do if they suspected harm or abuse.

People were supported to have maximum choice and control of their lives and the provider supported them in the least restrictive way possible and in their best interests; the application of the policies and systems supported good practice.

The provider, and management team, had good links with the local communities within which people lived.