Great Western Court

What life is like for people using this service: • People received a service which was primarily focused on promoting their independence levels and supporting their reablement goals. • Feedback from people about the quality of care and support they received was overwhelmingly positive. They complimented the caring nature of staff and felt that they were treated with dignity and respect. • People's needs had been assessed and their support requirements and reablement goals had been comprehensively identified and recorded to provide staff with the guidance they needed to support people. • People were supported to have maximum choice and control of their lives. • Effective systems were in place to manage people's medicines or support and encourage people when self-medicating as part of their reablement plan. • Staff and the multidisciplinary team worked together to enable people to progress in their well-being, daily living skills and confidence. • There were sufficient numbers of staff available to ensure people's safety and well-being. • New staff were suitably vetted before they supported people. • Staff had a good understanding of people's needs and had been trained to carry out their role. • Staff understood their responsibility to report concerns, accidents and poor practices. • Systems were in place to identify shortfalls in the service and drive improvement. • People views were valued and acted if any concerns had been identified. • The registered manager understood their regulatory duties to ensure people received a safe and effective service.