Magdalen House Residential Home

Staff had received training in recognising safeguarding and knew the actions to take to protect people from harm. There were recruitment processes in place and checks were carried out before staff were appointed.

The provider had infection control procedures in place to protect people and prevent the spread of infection. Staff accessed personal protective equipment (PPE) and acted in accordance with government guidance.

People's needs, and choices were assessed, and their care was reviewed regularly. Care records identified people's individual risk and how these should be managed to reduce the risk of harm.

We observed positive interactions throughout our inspection between people and staff. Staff said they enjoyed working at Magdalen House and felt well supported by their colleagues and the registered manager.

Incidents and accidents were reviewed to reduce the risk of a reoccurrence. Complaints were responded to appropriately and opportunity was made to identify and make improvements.

People and their relatives spoke positively about the management and the caring culture of staff. The registered manager was supported by the provider. A board of trustees (for Gloucester Charities Trust as the provider) and the chief executive officer carried out regular quality processes to monitor and improve the quality of people's care.