London Road

London road is a large adapted building with 10 bedsit-like 'flats' with ensuite bathrooms. Communal facilities included an adapted kitchen, living room and adapted bathroom. There was a passenger lift to the first floor, allowing wheelchair access, a laundry, activity and storage rooms. People in supported living had their own bedrooms and shared the kitchen, dining, bathroom and living rooms. There was a staff office/sleep-in room within the house.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

When people were unable to consent to any restrictions needed to keep them safe, capacity assessments had been completed and applications to deprive them of their liberty had been submitted. Each person had a named staff member [keyworker] who supported them with planning and decision-making. Improvements had been made to staff recruitment, employment conditions and training to address staffing challenges and ensure staffs' approach maximised people's choice, control and independence.

The provider and registered manager were committed to ensuring improvements underway at the service were completed. Increased investment, oversight and leadership, recruitment changes, staff training and support were all having a positive impact on the service's culture. Effective working relationships had been established with health and social care professionals. Feedback from people and their relatives had been acted upon. People's comments included, "I love it here" and "It is cool so far". A relative said, "I am grateful."