Beech Dene Residential Care Home

At the time of the inspection, the location did not care for or support anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Support The environment was not always safe for people because checks had not identified areas where people may have been at risk of harm, such as a lack of window restrictors and large openings made in some radiator covers. Refurbishment was on-going to make the home more reflective of the needs of the people who lived there. People were not always supported to have maximum choice and control of their lives and staff did not always support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support best practice. Medicines were not always safely managed. People were supported to access support from other organisations to achieve positive health outcomes.

Right Care Some improvements were needed to people's care plans; although they were person-centred, these were not always updated in a timely way and not all health risks were assessed and planned for. Some aspects of people's dignity and privacy had not fully been considered by the registered manager. Not all people sharing bedrooms had been fully involved in the decision-making process. People and relatives told us they felt staff were caring and respectful. Staff knew people and their needs well. There were enough staff who received appropriate training and this was updated as needed. This included how staff recognise and report abuse to keep people safe.

Right Culture The registered manager was responsive to our feedback and took some immediate actions to ensure people were safe from environmental risks. People, relatives and staff were positive about the management team. Staff promoted a caring environment for people. Staff felt supported in their role and felt able to raise concerns if needed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk