Wall Hill Care Home Limited
- Care home
- 35 beds
- No nursing
- Dementia care
- Registered since 2011
- Leek, Staffordshire, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
8 ratings
Its last inspection improved it from Inadequate to Requires improvement.
10 months
since the latest rating was published.
48 of 231
rated care homes in Staffordshire are rated Requires improvement, like this one.
Wall Hill Care Home Limited: inspection record
Rated Requires improvement in December 2025, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Ladydale Care Home (Good, 0.4 miles away) and Treetops Court Care Home (Good, 0.7 miles away).
Nearest care homes:
- RI Beech Dene Residential Care Home Requires improvement, 0.4 miles away
- G Ladydale Care Home Good, 0.4 miles away
- G Treetops Court Care Home Good, 0.7 miles away
- RI Hen Cloud House Requires improvement, 0.8 miles away
- G Choices Housing Association Limited - 20 Dairy Close Good, 0.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 18 December 2025 (assessment visit 1 October 2025). Quoted under the Open Government Licence.
Date of Assessment: 14 October to 26 November 2025. The service is a residential care home providing support to older people, people living with mental health conditions, physical disabilities and dementia. We carried out this inspection in response to previous enforcement action taken following the last inspection which placed the provider into special measures.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The provider had made significant improvements since the last inspection, including improvements to monitoring systems and the management of medicines. Safeguarding practices had also improved, particularly within areas such as incident monitoring and referrals. However, further improvements were needed when escalating concerns to healthcare professionals and ensuring care plans accurately reflected people’s current needs.
Health and safety checks were in place, and the environment was well maintained with appropriate equipment available to support people.
Staff worked well across teams and services, and there was evidence of improved coordination with external professionals. Staff were supported to deliver care in line with best practice, and consent processes were followed in accordance with the Mental Capacity Act 2005.
Staff consistently treated people with kindness, compassion and respect. Care was personalised, with staff recognising and responding to individual needs, preferences and interests. Staff responded promptly to people’s immediate needs, helping to reduce distress and discomfort. The provider promoted staff wellbeing.
The provider delivered person-centred care. Meaningful activities were being actively promoted with a focus on people’s interests and wellbeing. Accessible information and dementia-friendly adaptations supported equity in experience.
Leadership and governance had improved since the last inspection, with a stronger focus on person-centred care. While further development was needed in areas such as care planning, monitoring and internal communication, leaders demonstrated a commitment to learning and improvement. New systems and initiatives had been introduced, and staff described a more positive culture. The provider had made significant progress, and there was a clear direction towards continued improvement.
This service has been in Special Measures since 20 May 2025. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
The provider was previously in breach of 4 legal regulations: safe care and treatment, person-centred care, safeguarding people from abuse, and good governance. Improvements were found during this inspection, and the provider was no longer in breach of person-centred care and safeguarding people from abuse; however, not enough improvements were found in relation to safe care and treatment and governance. Therefore, the provider remained in breach of these 2 regulations. We have asked the provider for an action plan in response to the concerns found at this inspection.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Inadequate. At this assessment the rating has changed to Requires Improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was previously in breach of the legal regulation in relation to safe care and treatment and safeguarding people from abuse. Improvements were found at this assessment, and the provider was no longer in breach regulation relating to safeguarding people from abuse, but not enough improvements were not found at this assessment relating to safe care and treatment. Therefore, the provider remained in breach of this regulation.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Requires Improvement. At this assessment the rating has changed to Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Requires improvement. At this assessment the rating has changed to Good. This meant people’s needs were met through good organisation and delivery.
The provider was previously in breach of the legal regulation in relation to person centred care. Improvements were found at this assessmentand the provider was no longer in breach of this regulation.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question inadequate. At this assessment the rating has changed to Requires Improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was previously in breach of the legal regulation relating to overall governance, but not enough improvements were not found at this assessment, and the provider remained in breach of this regulation
Questions to ask when you visit
- Safe was rated Requires improvement on 18 December 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 18 December 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Helen Dale
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)12 inspection reports, latest 21 December 2023. Latest assessment published 18 December 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Wall Hill Care Home Limited
- Ownership type
- Organisation
- Companies House number
- 04424598 (opens Companies House)
Getting help from Staffordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Staffordshire County Council
- Ask for a care needs assessment
- Phone: 0300 111 8010, Monday to Friday, 9am to 5pm (except bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: Staffordshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Wall Hill Care Home Limited provide nursing care?
- No. The Care Quality Commission lists Wall Hill Care Home Limited as a care home without nursing.
- How many beds does Wall Hill Care Home Limited have?
- The Care Quality Commission's register lists 35 beds at Wall Hill Care Home Limited.
- When was Wall Hill Care Home Limited last inspected?
- The Care Quality Commission's latest rating for Wall Hill Care Home Limited was published on 18 December 2025.
- Who runs Wall Hill Care Home Limited?
- Wall Hill Care Home Limited is run by Wall Hill Care Home Limited.
- What is Wall Hill Care Home Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 18 December 2025.
Contact
- Phone
- 01538 399807
- Address
- Broad Street, Leek, ST13 5QA Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Ladydale Care Home (Good, 0.4 miles away) and Treetops Court Care Home (Good, 0.7 miles away).
Nearest care homes:
- RI Beech Dene Residential Care Home Requires improvement, 0.4 miles away
- G Ladydale Care Home Good, 0.4 miles away
- G Treetops Court Care Home Good, 0.7 miles away
- RI Hen Cloud House Requires improvement, 0.8 miles away
- G Choices Housing Association Limited - 20 Dairy Close Good, 0.8 miles away