4 Mill Road

We found the following examples of good practice.

During an outbreak of COVID-19, people were supported to isolate in their rooms where they were able to. People who were not able to self-isolate used designated communal areas at different times. During the various lockdowns over the pandemic, staff had supported people with in-house activities such as Chair yoga via zoom, zoom quizzes, art and craft projects, themed weeks, come dine with me competition, name that tune, cooking and gardening to support individuals well-being. People were also supported to do their personal shopping online.

People had been supported to keep in contact with their loved ones throughout the pandemic. People received visits inside the home where possible. People were also supported to use video and phone calls as well as window visits.

There were personal protective equipment (PPE) stations around the home. These had been placed in areas of the home where people needed support with personal care. Each PPE station had a donning and doffing (putting on and taking off) poster for staff to follow. Staff were using PPE in line with government guidance.

Staff had worked with people to understand how to stay safe during the pandemic. People were supported to wear face masks when going out and to sanitise their hands upon return. People who went to work and visited day centres had agreed to have additional lateral flow device (LFD) tests before attending these.

The home was clean and free from clutter. The Local Authority had provided a cleaning service during the home's outbreak period to support with deep cleaning of the home. People and staff had found this a positive experience and going forward, were looking to implement a designated cleaner at the home.

Staff had worked with people to support them to declutter their rooms and order additional storage furniture to limit infection control risks around the home. People were proud of their tidy rooms and the work they had done. People had designated home days in which they did their own laundry and cleaned their rooms with the support of staff. Staff also cleaned high touch areas three times a day. Staff cleaned communal areas at night and this was recorded. The registered manager was looking at ways to record the cleaning that people living at the home did whilst keeping a homely feel to the service.

The five questions we ask about services and what we found