Cranmer Scheme

We found the following examples of good practice.

The home had made adaptions to help facilitate safe visiting. A sheltered rapid testing area outside the building was in place and a visiting room had been created with a substantial screen. This was used regularly to host visitors safely.

People were supported to keep in touch with their relatives through a variety of methods including drive through visits, face to face visits and through the use of technology. A range of activities had been provided to people to compensate for the reduction in local services during the national and local restrictions on movement, events and hospitality.

People, relatives and professionals had been involved in care reviews via video calls with the service making documentation into presentation format to aid review and understanding.

Clear and detailed risk assessments were in place supporting the service to follow government guidance to help ensure the safety of people who lived in the service. Staff and management were confident and knowledgeable about the procedures and guidance and we saw them being followed.

We found the home to be clean and hygienic and enhanced cleaning was in place which was clearly evidenced through records.

There had not been any cases of COVID-19 within the residents or staff team since the beginning of the pandemic.

The five questions we ask about services and what we found