Leeds Jewish Welfare Board - 248 Lidgett Lane

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Care: The service worked together with healthcare professionals to ensure people's needs could be met. Care was person-centred and promoted people's dignity, privacy and human rights. Staff understood how to protect people from poor care and abuse. Staff were appropriately trained on how to recognise and report abuse and they knew how to report safeguarding concerns. Relatives told us their loved ones were safe living at the service, however we received mixed feedback from relatives regarding appropriate care, with some stating they felt their relative was receiving the right care and others that there had been gaps, relatives told us this had started to improve for one person where concerns had been raised regarding encouragement to eat and weight loss. This had been addressed and the person had recently gained weight and lessons had been learnt regarding how to support the person when eating and drinking. Care records contained risk assessments with clear guidance for staff to follow. Medicines were not always managed to ensure complete safety. Staff had not always been recruited as required. Issues raised had been identified by the registered manager and were being actioned prior to inspection. The premises were clean and well maintained.

Right Culture: The registered manager promoted a person-centred environment and people experienced good outcomes. Relatives spoke positively about the new management team and staff. People received good quality care, and support because staff knew them well and could meet their needs and wishes. Staff understood people's needs in relation to their strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. One relative felt that staff did not have appropriate training on how to support autistic people, however the staff training matrix evidenced that this had been undertaken and

when asked staff had a good understanding. Under new management this previous gap in training and knowledge has been addressed. This enabled people to receive compassionate and empowering care that was tailored to their needs.