Winnett Cottage

People's experience of the service and what we found: People were safe and protected from harm and abuse. The registered manager had systems to learn and share lessons from incidents. Risks to people's safety had been identified and managed. People received the care they needed because there were enough staff to support them. Staff had received training to provide people's care safely. Staff were employed following robust processes. People received their medicines safely and as they needed. People were protected against the risk of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider and registered manager were committed to the continuous improvement of the service. People and staff spoke positively about the management of the service. Quality monitoring systems were in place which helped to check various areas of the home. Staff worked in partnership with other health and social care agencies to deliver good outcomes for people. The provider regularly sought the views of people and staff about the management of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk