Roebuck Nursing Home

Risks to people’s health, wellbeing and safety were identified and assessed. Frequent reviews were completed to ensure appropriate mitigation was in place. Where concerns were raised, the registered manager responded positively and took immediate action. Actions were routinely shared with staff to ensure practice was improved.

Safeguarding processes in place were effective. There were robust systems in place to record, analyse and share learning from any untoward events that might occur. Where referrals were needed to outside agencies, including the local authority, these were completed in a timely manner.

Staff numbers were consistent. Systems were in place to ensure staffing levels remained sufficient including assessment, observations and feedback from people. Safe recruitment processes were followed, and staff received a range of training.

Infection prevention and control measures were in place, alongside and up to date policy. The environment was clean, safe and well maintained.

Medicines were managed safely and administered in accordance with the prescriber’s instructions. Checks and audits were in place.

People’s needs were assessed via a thorough process, with all aspects of their care recorded within their care plans. Guidance from partner agencies, including health professionals, was included and followed in the delivery of people’s care.

People’s choices and decisions were respected. Where people’s capacity required assessment, clear processes were followed to ensure all decision being made were in people’s best interests.

Strong relationships had developed between the service and partner agencies and there were clear examples of how working together had resulted in positive outcomes for people.

People’s health and wellbeing were a priority and outcomes for people were positive. They had access to support from a range of health professionals and services, routinely and when they were experiencing changes to their health.

People felt at the centre of their care. Care and support was provided in accordance with peoples needs, preferences and choices with strong processes in place to ensure all people were treated as individuals and received equal access to care..

There were clear systems in place to ensure people, staff and relevant stakeholders were listened to and involved in the decisions about care and treatment and the running of the service. Feedback was actively sought by the manager and provider, with complaints and concerns responded to positively.

People were provided with accurate and sufficient information. This was in a format of their choosing.

People received the information and support needed to informed decisions and make plans for their futures. Where this included decisions regarding care at the end of their lives, this was done with care and sensitivity with all relevant information included within their plans of care.

People, relative, staff and partners all gave positive feedback about the management of the service. All feedback shared stated that the registered manager and senior staff were approachable and receptive to any feedback they gave.

There was a robust quality assurance system in place, with checks and audits routinely being completed to monitor the performance of the service. This enabled the provider and registered manager to have effective oversight and take action where improvements or changes were needed.

Feedback and any learning from processes was shared with staff, to recognise good practice and ensure any changes were made where needed.