Jubilee Court

People had their care needs met. People told us in most cases this was done in a person-centred way. However, we raised awareness of areas to review to ensure this was always delivered in a way that promoted people's choices. For example, appropriate bedding and spending time with people after a fall.

People and staff said there was generally enough staff to meet people's needs. Agency staff were supporting the home, many having worked at the home often. Staffing levels at peak times had been increased to help ensure people's safety and welfare was promoted.

The registered manager had managed another of the provider's locations and moved to Jubilee Court in April 2022. They had recently been joined by the deputy manager from their previous location. There were management systems in place and registered and deputy managers were further developing these to drive improvements in the home. People, relatives and staff were positive about the management and leadership in the home. Lessons learned were recorded and actions implemented. The registered manager was extremely knowledgeable about people living in the home and areas needing further development. Following our feedback, action was taken to address all points raised. These actions, and supporting records provided, gave us reassurance that any risks were mitigated.

We found the registered manager to be open and responsive to feedback. Visiting healthcare professionals told us that the management team and staff worked well with them.

People told us that their needs were met, and staff were nice. They told us they felt safe. Relatives were confident about the standard of care and told us staff were friendly. Relatives felt the management team and staff were approachable and knew people well.

People had access to food, drink and call bells throughout our inspection. We saw that staff were friendly in their approach with people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.