SENSE Jenny Chapman House

Sense Jenny Chapman House provides accommodation for up to seven people with learning and physical disabilities. The home is not registered to provide nursing care. At the time of the inspection there were seven people living there.

The service had manager who was registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People's medicines were managed safely, however, the records relating to medicines were not always accurate. In addition, although there were fire drills, a drill had not been completed, or considered as a need, during the night when staff numbers were at their lowest and people were in bed. There were systems in place to monitor the quality of the service. However, the quality assurance systems had not identified this as a requirement. These were areas that required improvement.

People were not able to tell us if they felt safe but we saw they enjoyed interacting with staff. Relatives felt people were safe.

There were sufficient staff to meet people's needs. Staff were recruited robustly and had received regular training and supervision.

People had their rights respected and staff followed the principles of the MCA 2005. Consent was sought and choices were given. People received a variety of foods that they enjoyed and there were plans in place to ensure they received enough to eat and drink to maintain their health. There was regular access to health and social care professionals.

Relatives told us that staff were kind and staff told us how they promoted people's identity and respected their preferences. People were supported in accordance with their wishes and preferences.

People received care that met their needs and support plans were detailed so that staff could provide them with care that was appropriate and safe. There were regular activities and outings on offer which supported people's hobbies and interests.

There had been no recent complaints and people's views were sought regularly. People and their relatives were involved in planning their care.

The five questions we ask about services and what we found