Jasmine House

The home excelled in effective monitoring of peoples' well-being and welfare. Healthcare checks were thorough and inclusive. People were also encouraged to check their own intimate areas regularly for signs of changes. Discussion meetings were held to enable people understand and manage their mental wellbeing through talking.

We observed people's support during our inspection and saw that staff were gentle and showed people kindness and affection, within their professional boundaries.

Audits and servicing contracts for the environment ensured that the home people lived in was safe.

Staff working in the home were recruited safely and received regular and ongoing training so they had the knowledge and skills to fulfil their role. This included medication training so that people received their prescribed medications safely and as required. There was a low turn over of staff which meant that people were supported by those who knew them well.

Care and support was provided on an individual basis. People maintained control over their lives by planning their activities and daily living schedules and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Families spoke of their continued involvement with their loved ones and spoke of Jasmine House as "extended family".

There was an effective complaints procedure and any complaints were managed well.

Food, snacks and drinks were in plentiful supply in the home and the majority of people could access food independently. Staff supported people when cooking.

The management team had a good oversight of the support needs of the people in the home and an

effective way in supporting staff to fulfil their responsibilities. Managers worked alongside support staff regularly to understand the support needs of those living in the home and the staff training needs.