Cherry Cottage

People's experience of using this service: We found some very positive examples of the difference staff had made to people's lives. However, learning and planning to underpin at times complex support needed to be more robust to provide a consistently safe, quality service. We made a recommendation regarding the effectiveness of review systems. This meant we rated Well-Led as Requires Improvement on this inspection. The service continued to meet the characteristics of good in most of the areas we looked at.

People felt safe living at the service. People were proud of the things they had achieved with staff support. One person told us, "[When I need it] Staff will just sit and listen to me. They have helped me to gain confidence and meet new people." We heard very good examples of how the service embraced and promoted people's equality and diversity. The trusting relationship between people and staff was evident in what people were happy for staff to know about.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. Although Cherry Cottage and the attached services are part of a larger provider setup at New Hall cottages, staff supported people to get involved in the nearby and wider community. Care was person-centred and people were supported to do things they enjoyed, as well as encouraged to learn and try new things.

Managers led the inclusive, caring and compassionate culture of the service with clear dedication and were well respected by people living at the service and the staff. People and staff were involved in the design and delivery of care. There were enough staff to meet people's needs and staffing was flexible around people's wishes. Staff felt well supported and told us everyone worked well together to provide a good service for people.