Rated Care Homes

Lilac Cottage

G

Good

Rated on

Rating from the Care Quality Commission.

At a glance

  • 4 ratings

    Its last inspection improved it from Requires improvement to Good.

  • 22 months

    since the latest rating was published.

  • 48 of 76

    rated care homes in Liverpool are rated Good, like this one.

Lilac Cottage: inspection record

Care home, 7 beds, Liverpool

Rated Good in December 2024, up from Requires improvement.

Lilac Cottage: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Compare nearby

  1. G
    Cherry Cottage Good, less than 0.1 miles away
  2. RI
    Laburnum Cottage Requires improvement, less than 0.1 miles away
  3. G
    Oak Cottage Good, less than 0.1 miles away
  4. G
    Abbey Wood Park Care Home Good, 0.4 miles away
  5. G
    Brook View Good, 0.7 miles away

See all care homes in Liverpool

See all care homes in Fazakerley

What inspectors found

From the Care Quality Commission's assessment published 12 December 2024 (assessment visit 5 November 2024). Quoted under the Open Government Licence.

Date of Assessment: 19 November to 25 November 2024. Lilac Cottage supports people to live independently in their own flats with shared communal areas. An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability.

  • Safe Good
  • Effective Good
  • Caring Good
  • Responsive Good
  • Well-led Good
Read the rest of CQC's summary

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgments about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

The service had made improvements since the last inspection and is no longer in breach of regulation. Staff understood and supported people to manage risks. There were enough staff with the right skills who had undergone specific training to support people safely. Staff managed medicines safely. Managers investigated incidents thoroughly and took action to ensure mitigation was put in place.

People and their relatives were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication preferences to ensure they were as involved as possible. Where people were subject to restrictions on their liberty, these had been assessed and discussed with people appropriately.

People had choice over their care and were encouraged to use assistive technology to maintain relationships with family and friends using their iPhones and iPads. People were treated with kindness. Staff protected people’s dignity.

The service worked alongside other professionals to ensure people got access to health care. The service provided information people could understand, taking into account their sensory needs.

Leaders and staff had a shared vision and culture based on listening and trust. Leaders recognised when staff needed resting periods throughout the day. Staff felt supported. Comments included, “The manager is good. Really supportive."

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

    At our last inspection we rated this key question requires improvement. At this inspection the rating has improved to good. This meant people were safe and protected from avoidable harm.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

    At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection this domain was rated good. At this inspection this has remained good.

    This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the service met people’s needs.

    At our last inspection the service was rated good. At this inspection this has remained good. This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

    During our last inspection the service was rated requires improvement. This has now improved to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Questions to ask when you visit

  1. Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
  2. Visit at different times of day, including a mealtime.

Registration details

Registered manager
Yvonne Hartley
Registered with the CQC since
What it provides
Care home service without nursing
Who it supports
Learning disabilities or autistic spectrum disorder, Mental Health, Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

4 inspection reports, latest 24 January 2020. Latest assessment published 12 December 2024; the Care Quality Commission's newer assessments are published on its website rather than as reports.

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Ownership type
Organisation
Companies House number
OC393444 (opens Companies House)

Wings Care (North West) LLP runs 5 services, all in the North West. 4 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.

Other services run by Wings Care (North West) LLP

  1. G
    Cherry Cottage Good. Care home, Liverpool
  2. G
    Oak Cottage Good. Care home, Liverpool
  3. G
    Wings Care Supported Living & Domiciliary Care Service Good. Home care, Liverpool
  4. RI
    Laburnum Cottage Requires improvement. Care home, Liverpool

Getting help from Liverpool City Council

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions
Does Lilac Cottage provide nursing care?
No. The Care Quality Commission lists Lilac Cottage as a care home without nursing.
How many beds does Lilac Cottage have?
The Care Quality Commission's register lists 7 beds at Lilac Cottage.
When was Lilac Cottage last inspected?
The Care Quality Commission's latest rating for Lilac Cottage was published on 12 December 2024.
Who runs Lilac Cottage?
Lilac Cottage is run by Wings Care (North West) LLP. It runs 5 services, all in the North West.
What is Lilac Cottage's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 12 December 2024.

Contact

Address
21 New Hall, Liverpool, L10 1LD Map (opens Google Maps)
Read the full inspection report (opens the Care Quality Commission website)

Compare nearby

  1. G
    Cherry Cottage Good, less than 0.1 miles away
  2. RI
    Laburnum Cottage Requires improvement, less than 0.1 miles away
  3. G
    Oak Cottage Good, less than 0.1 miles away
  4. G
    Abbey Wood Park Care Home Good, 0.4 miles away
  5. G
    Brook View Good, 0.7 miles away

See all care homes in Liverpool

See all care homes in Fazakerley