Abbey Wood Park Care Home

People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were appropriately trained and supervised to enable them to carry out their roles. People were supported to eat a balanced diet.

People said the staff were kind and caring, and we observed warm and familiar caring interactions between staff and people throughout the duration of our inspection.

Care plans were person-centred and reviewed regularly to ensure any changing needs were taken into account. There was a complaints policy in place, which was made available in different formats to support people's understanding. There had been no recent complaints, however everyone we spoke with told us they knew how to complain.

All people knew who the management team were. Staff told us the manager led by example and was 'there for support'. The manager welcomed feedback and was clearly proud of the home and the staff team. All notifications had been sent to CQC, and the manager understood what was expected of them. Staff told us they enjoyed working at the home, and they felt they could approach the manager, deputy manager, provider and senior staff to help them develop further in their roles or if they had any concerns.