Wings Care Supported Living & Domiciliary Care Service

People received high quality care from staff that had received thorough inductions and training. People were supported to reach their goals and move on to more independent types of care if appropriate. People were involved in the planning of their own support and staff made referrals to other agencies to provide joined up care.

People felt that staff cared about them and were treated with dignity and respect. Staff were committed to their roles and wanted to provide a caring service. People told us they got on well with staff, and relatives said staff had made a huge difference in people's lives. One person said, "I love it here, the staff are amazing."

People were listened to by staff and managers, and their concerns were taken seriously. Staff communicated well with relatives and made sure they were up to date with any changes. One person told us their relative was "really happy there". People's care was personalised to them and they were supported to take part in activities that were important to them.

There was a positive and open culture which meant people and their relatives had confidence and trust in the service. Managers provided robust governance and leadership, meaning users of the service benefited from high quality care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make

assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The model of care maximised people's choice, control and independence. People lived in their own accommodation either in single tenancies or sharing with a maximum of seven other people. People were supported to reach person centred goals and were encouraged to move on to other more independent settings where this was identified. The staff and managers embodied attitudes and behaviours which ensured people using the service led confident, inclusive and empowered lives.