Carleton Court Residential Home Limited

People and their relatives told us they felt safe living at Carleton Court Residential home, and they were happy with their care and support. Feedback from people reflected that staff knew and understood people well.

Infection prevention control practices were in place. Staff were following current guidance and maintaining appropriate use of personal protective equipment (PPE) where it was appropriate. Additional cleaning of all areas and frequent touch surfaces was in place and recorded regularly by staff. Training included hand hygiene and other infection prevention control related training.

Medicines were stored, managed and administered safely and records regarding people's medicines were completed effectively. Fire safety was managed well, and appropriate checks were in place. People received the medicines they needed to support their health needs. The registered manager closely monitored the use of any 'when required' medicines in an individualised way.

There were systems in place for communicating with people, their relatives and staff regarding peoples care and support. The environment was clean, safe and maintained to a good standard. It was also adapted to meet people's needs.

Individualised risk assessments were in place to ensure people could take risks safely. Staff were confident about how to raise concerns to safeguard people. Robust recruitment and selection procedures ensured suitable staff were employed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests, the policies and systems in the service supported this practice.