Jubilee Lodge

We found the following examples of good practice.

• Staff supervised all essential visitors to ensure social distancing and infection control guidelines were followed. All visitors were asked a set of screening questions to ascertain any risks posed and for track and trace. • People could choose to use applications such as video calls to maintain contact with their families. • The provider was fully aware of all current best practice guidance including the safe admission of people from hospital. This had been communicated to people, their families and staff as and when updates occurred. • Personal Protective Equipment was safely stored in designated stations throughout the service. This reduced staff time putting on and taking off PPE and reduced the risk of transmission. • The environment and furniture had been risk assessed to ensure it was arranged in such a way to reduce the risk of transmitting the virus. In particular staff had a process to follow to ensure they did not pass on a narrow staircase so they could maintain social distancing. • Cleaning schedules were thorough. The schedules through the day were continued at night to ensure all areas were regularly cleaned to reduce the risk of transmission. • Staff were able to seek quick healthcare support when people needed this. Work to support staff to further understand when a person's health was deteriorating was being implemented. • The provider and registered manager had recognised the challenges staff had overcome during the pandemic and had introduced specific support sessions staff could use to de-brief and offload their feelings. This supported staff resilience.

We were assured that this service met good infection prevention and control guidelines as a designated care setting.

Further information is in the detailed findings below.

The five questions we ask about services and what we found