Roselands Residential Home

We assessed 6 quality statements in the effective key question. The assessment of these areas indicated areas of good practice and improvements since the last inspection, our rating for the key question has changed to good. An assessment of people’s needs was completed in line with best practice guidance. People were involved in planning and reviewing their care along with their loved ones. People’s care plans were relevant to their needs. Staff were knowledgeable about how best to support people and updated people’s care plans when their needs changed. Documentation evidenced that transitions into the service were done safely and effectively, and staff took time to get to know people and what was important to them. People were supported to maintain their nutrition and hydration needs and had choice over what they ate and drank. Staff worked effectively with other external bodies to help meet people’s individual needs and support them to live healthier lives. People’s rights around their consent to care and treatment were respected and decisions were made in line with the principles of the Mental Capacity Act.

We assessed 1 quality statement in the caring key question and found areas of good practice. The rating for the key question has remained good. Staff were caring in their approach and treated people with kindness and respect, and they promoted people’s choice and independence. People’s immediate needs were responded to in a timely way.

We assessed 7 quality statements in the well-led key question. The assessment of these areas indicated areas of good practice and improvements since the last inspection, our rating for the key question has changed to good. Improvements had been made to the documentation of care plans and mental capacity assessments were now decision specific. For example, there were robust processes for auditing and oversite of all aspects of the home and care delivery. Furthermore, documents were stored appropriately and were accessible to those that needed to access them. Staff had a good understanding of their roles, responsibilities and understood their accountability. All staff spoken to gave positive feedback of their team relationships, the team leadership and told us they felt the management team were approachable. People and staff felt empowered to speak up and were confident their voices would be heard. The provider worked with other external bodies to share learning and help improve the quality of people’s experiences.