Ravensknowle Road

People's experience of the service and what we found: We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance Care Quality Commission (CQC) follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support The provider assessed risks to people and demonstrated safety was always effectively managed. People were involved in planning their care, making decisions about what they wanted to do and had recently attended reviews.

People were supported to receive their medicines safely. Records were well completed and showed medicines were administered as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care People were very happy living at Ravensknowle Road. On both days of the inspection there was a nice atmosphere and people were comfortable in their surroundings.

The provider ensured there were sufficient numbers of suitable staff. Staff knew people well and provided a consistent and reliable service. People told us there was always enough staff available to support them and staff were good at their job.

People's support plans had detailed personalised information and easy read supporting documentation to ensure they had accessibility to their records.

The service worked effectively with external stakeholders.

Right Culture Staff had a good awareness of safeguarding processes and knew how to take action if they had concerns.

People felt safe living at Ravensknowle Road. Relatives provided consistently positive feedback.

The service had clear visions and values which were shaped by the registered manager and provider. Staff told us they were proud to work at Ravensknowle Road and received good support.

The provider had a range of effective systems and processes to monitor the quality of the service and drive improvements.

Everyone had opportunities to share their views. Regular meetings were held where people discussed the service. One person said, "We have meetings and talk about going on holiday and the fire alarm and people's birthday. We write down what we like. We sit round in the living room and look at books to choose what we can cook."

During the inspection we identified a small number of areas to improve such as consistency in daily records and staff to complete a recommended training course. The registered manager was very responsive and took immediate action to address these issues.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk