Wheatley Lane

People's experience of using this service: •The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways, promotion of choice and control, independence and inclusion. Peoples support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

• The service had improved since the last inspection. Staff were aware of safeguarding procedures and had been provided with training on recognising and reporting abuse to promote people's safety. Care plans contained person-centred information so that individual needs were identified. Written information had been made available in accessible formats to support people's understanding. Audits carried out were monitored to identify any issues and act on these.

• People told us the staff were "Nice" and "Good." They were positive about how they were treated by staff. People received personalised support from staff who knew them well. Staff had built positive relationships with people living in the service. Staff supported people to retain their independence.

• People felt safe living at Wheatley Lane. Recruitment processes were robust and thorough checks were completed before staff started working in the home. We saw there were sufficient numbers of staff on duty to make sure people's care needs were met. Staff supported people safely with their medicines.

• Risks to people were assessed and kept under review. People's needs were assessed and support plans were developed to guide staff in how to support each person. People were involved in discussions about their support.

• Staff had received training and supervision to ensure they had the knowledge to provide people with appropriate care.

• People had access to a range of health professionals as required, to promote people's health.

• People felt able to raise any concerns with the registered manager or provider and were confident they would be addressed. Staff felt well supported by the registered manager and we observed the staff team work well together.

• The registered manager and provider undertook a range of quality checks and audits of the service to make sure the care and support provided was of a good standard. This supported the continuous improvement of

the service.

• The service met the characteristics of good in all key questions.

• More information is in the full report.